Fix a problem

Every message Balancely shows has a fix here. Search for the words you see. Or start with the checks below. They fix most problems in a minute.

Check these first

1. 1

   The Balancely connector is open on the computer with TallyPrime. Its window says Connected. If it is closed, open it from the Start menu.

2. 2

   TallyPrime is open on that computer, with the right company open. No message box is waiting on its screen.

3. 3

   In TallyPrime, F1 (Help) > Settings > Connectivity has TallyPrime is acting as set to Both, on port 9000.

4. 4

   The computer is on the internet and not asleep.

5. 5

   On the Connections page, the company shows as online. Then try the step again.

Find your message

The most common problems

• “The connector isn't running on OFFICE-PC. Open it, wait for "Connected", then try again.”

  Connector and TallyPrime

• “TallyPrime is not open on OFFICE-PC. Start TallyPrime, open your company, and try again.”

  Connector and TallyPrime

• “TallyPrime isn't responding on OFFICE-PC. Open TallyPrime there, then in F1 (Help) > Settings > Connectivity > Client/Server configuration, set "TallyPrime is acting as" to Both and the port to 9000.”

  Connector and TallyPrime

• “No company is open in TallyPrime. Open "Sharma Traders" and try again.”

  Connector and TallyPrime

• “A different company is open in TallyPrime. This connection is for "Sharma Traders", but "Sharma Traders 2025-26" is open. Open "Sharma Traders" in TallyPrime, then try again. If the company was renamed in TallyPrime, reconnect this connection and choose it by its new name.”

  Connector and TallyPrime

• “TallyPrime cannot be reached right now. Open the Balancely Connector and TallyPrime on that computer. Then check again.”

  Connector and TallyPrime

• “No company is open in TallyPrime on OFFICE-PC. Open your company there. Then, in the connector, open ··· and choose New pairing code, click Back here and type the new code. The code you typed is used up.”

  Connector and TallyPrime

• “The ledger "Sharma Traders" doesn't exist in TallyPrime. Check the spelling, or add the ledger first on the Ledgers & Parties page under Accounts, or in TallyPrime.”

  Recording entries

• “The item "Steel Pipe 2 inch" doesn't exist in TallyPrime. Check the spelling, or add it first as a New item on the Inventory Management page.”

  Recording entries

• “Some details are missing or wrong. Fix the ones in red.”

  Recording entries

• “Debits (₹10,000.00) and credits (₹9,000.00) must be equal.”

  Recording entries

• “TallyPrime numbers Sales vouchers itself (numbering method: Automatic), so this entry is "102" and the Invoice Number you sent, "INV-102", was not used.”

  Recording entries

• “A GSTIN is 15 characters, like 27AAPFU0939F1ZV.”

  Recording entries

• “"Steel Pipe 2 inch" has no GST rate in TallyPrime, while the other items are taxed at 18%. Set the rate on that item in TallyPrime.”

  Recording entries

• “GST was worked out as a sale within your state, because "Walk-in Customer" has no GSTIN in TallyPrime and its State there is missing or not recognised”

  Recording entries

• “This sales invoice was not saved”

  Recording entries

• “This bill (INV/2026/0412 from Sharma Traders) is already in TallyPrime. Saving it again would count it twice.”

  Reading purchase bills

• “Choose the supplier’s ledger.”

  Reading purchase bills

• “Some key values could not be found on the bill image, so they may have been misread. Check them against the bill.”

  Reading purchase bills

• “TallyPrime could not be read, so the supplier, items and ledgers were not matched and TallyPrime was not checked for this bill. Open TallyPrime and read the bill again.”

  Reading purchase bills

• “Supplier GSTIN: 27AAPFU0939F1ZW fails the GSTIN check digit (the last character should be V). One character is probably misread.”

  Reading purchase bills

• “Line amounts don't add up. Line 2 (Cement 50 kg): 10 × ₹350.00 = ₹3,500.00, but the bill says ₹4,130.00 (the rate looks like it includes tax).”

  Reading purchase bills

• “Tax doesn't add up. Line 1 (Steel rod): 18% of ₹10,000.00 is ₹1,800.00, the bill says ₹1,200.00.”

  Reading purchase bills

• “Totals don't match the lines: the lines' CGST adds up to ₹900.00, the total says ₹1,350.00.”

  Reading purchase bills

• “The total doesn't add up: ₹10,000.00 amount + ₹1,800.00 tax + ₹0.40 round off = ₹11,800.40, but the bill total is ₹11,850.00.”

  Reading purchase bills

• “purchase-0412.pdf was uploaded before.”

  Reading purchase bills

• “This photo is too blurry to read. Take it again in good light, holding the phone steady.”

  Reading purchase bills

• “The supplier hasn't filed this bill in GSTR-2B yet, so you may not get input tax credit yet.”

  Reading purchase bills

• “Row 14: Customer “Sharma Trader” is not in TallyPrime. Check the spelling or add the ledger first.”

  Importing from Excel

• “2 required columns left”

  Importing from Excel

• “Row 9: Date is empty.”

  Importing from Excel

• “Row 6: Rate “12,50” is not a number we can read. Write it like 1,00,000.50.”

  Importing from Excel

• “Row 3: Date “5-Apr-26” is not a date. Use DD/MM/YYYY or YYYY-MM-DD.”

  Importing from Excel

• “Row 7: GSTIN “27AAPFU0939F1ZW”: This GSTIN has a typing mistake: its last character does not match the rest. Copy it again from the GST certificate or the GST portal.”

  Importing from Excel

• “Row 4: “Sharma Traders” is already in TallyPrime. Change it there, or leave this row out.”

  Importing from Excel

• “Some rows have problems”

  Importing from Excel

• “Paused until TallyPrime can be reached”

  Importing from Excel

• “3 invoices were already in TallyPrime”

  Importing from Excel

• “4 entries need fixing”

  Importing from Excel

• “march.xlsx is ready. Choose its bank or card ledger above, and it is read straight away.”

  Bank and card statements

• “This PDF is locked with a password, which cannot be typed here. Open it in Chrome or Edge with its password, press Ctrl + P, choose Save as PDF, and upload the saved copy. Or download the Excel or CSV statement from net banking.”

  Bank and card statements

• “Pick the narration column first.”

  Bank and card statements

• “Needs a ledger”

  Bank and card statements

• “TallyPrime has a Payment with Office Rent on this date for the same amount”

  Bank and card statements

• “Already in books”

  Bank and card statements

• “This statement looks like it is for another account”

  Bank and card statements

• “Does not agree”

  Bank Reconciliation

• “This is not a GSTR-1 JSON file. The portal gives you a .zip file. Extract it and upload the .json file inside.”

  GSTR-1 Reconciliation

• “Only in GSTR-1”

  GSTR-1 Reconciliation

• “In TallyPrime, not in this GSTR-1. Add it before you file, or check its date.”

  GSTR-1 Reconciliation

• ““Sharma Traders” has no GSTIN in TallyPrime. GSTR-1 has 27AABCS1234F1Z5.”

  GSTR-1 Reconciliation

• “Taxable value differs by ₹1,500.00: ₹25,000.00 in TallyPrime, ₹23,500.00 in GSTR-1.”

  GSTR-1 Reconciliation

• “Choose a sales ledger for 18% within your state.”

  GSTR-1 Reconciliation

• “This is not a JSON file. On the GST portal, choose Download, then JSON. Upload that file here.”

  GSTR-2B Reconciliation

• “Only on portal”

  GSTR-2B Reconciliation

• “Not in this GSTR-2B yet: the supplier may not have filed it.”

  GSTR-2B Reconciliation

• “Total differs by ₹1,180.00: ₹11,800.00 in TallyPrime, ₹10,620.00 on the portal.”

  GSTR-2B Reconciliation

• “Date differs: 05 Sep 2026 in TallyPrime, 03 Sep 2026 on the portal.”

  GSTR-2B Reconciliation

• “Bill number differs: INV-1045 in TallyPrime, INV/1054 on the portal.”

  GSTR-2B Reconciliation

• ““Sharma Traders” has no GSTIN in TallyPrime. Add 27AABCS1234F1Z5 to that ledger.”

  GSTR-2B Reconciliation

• “TallyPrime could not be read”

  GSTR-2B Reconciliation

• “Choose a purchase ledger for 18% within your state.”

  GSTR-2B Reconciliation

• “This is not an IMS file. On the GST portal open Returns, IMS Dashboard, Offline, then Download Json.”

  IMS Actions

• “Not in your books yet. If the goods or the bill have not arrived, keep it pending.”

  IMS Actions

• “Registered party without a GSTIN”

  Books Health Check

• “Supplier bill entered twice”

  Books Health Check

• “TallyPrime isn’t connected”

  Reports and history

• “No unpaid customer bills. Only parties with bill-wise details on in TallyPrime show here.”

  Reports and history

• “Your plan includes 2 seats, counting you and anyone already invited. Upgrade your plan to invite more people.”

  Team and roles

• “You have used 50 of the 50 TallyPrime entries on your plan this month. Upgrade your plan to save more now. The count resets on the 1st. Reports and reads still work.”

  Plans and billing

• “Your Business plan reads 100 bill pages a month and 96 are used; these files have 7. Upgrade your plan to read more this month.”

  Plans and billing

• “Your plan includes 1 TallyPrime connection. Upgrade your plan to add more.”

  Plans and billing

• “Bank Reconciliation comes with every paid plan. Setting bank dates is never counted as an entry.”

  Plans and billing

• “That email and password don't match an account.”

  Signing in and security

• “That reset link is no longer valid. Request a new one and try again.”

  Signing in and security

• “That code didn't work. Check that your phone's time is set automatically, then try the newest code.”

  Signing in and security

• “Confirm your email address first — check your inbox for the link we sent.”

  Signing in and security

• “New sign-in to your account”

  Signing in and security

By feature

• Connector and TallyPrime: 28 problems and their fixes.

• Recording entries: 49 problems and their fixes.

• Reading purchase bills: 56 problems and their fixes.

• Importing from Excel: 26 problems and their fixes.

• Bank and card statements: 27 problems and their fixes.

• Bank Reconciliation: 17 problems and their fixes.

• GSTR-1 Reconciliation: 20 problems and their fixes.

• GSTR-2B Reconciliation: 22 problems and their fixes.

• IMS Actions: 8 problems and their fixes.

• Books Health Check: 6 problems and their fixes.

• Reports and history: 17 problems and their fixes.

• Team and roles: 22 problems and their fixes.

• Plans and billing: 14 problems and their fixes.

• Signing in and security: 21 problems and their fixes.

Still stuck

Write to us from the contact page, or book a setup call from the help panel on your dashboard. We will look at it with you. To get help faster, send:

• The message exactly as you see it, or a screenshot of it.

• The company name and the screen you were on, for example Accounts > Bank Statement Import.

• When it happened. The entry in Activity History or Usage shows the exact time.

• Your TallyPrime release, from F1 (Help) > About.

Common questions